On UpStage there are two kinds of users: the artists (known as "players") who create and present performances, and the audience, who watch and may participate in specific ways. Audience members can join from a computer or a mobile device, such as a smartphone or tablet, using a standard browser application.
To join an UpStage performance as an audience member, you need a link to the live stage. After purchasing a ticket, you will recieve a email containing a link to the performance. When attending a free event, you will be directed to click on the link in an email, on a web page, or via a social media post. Wherever you click the link, you should also find time and date information; UpStage performances are live events, so you need to arrive at the correct time just as you would for an in-person performance at a theater.
To enter the live stage:
Cyberformance is inherently participatory: the audience is usually seated in front of a screen and keyboard, ready to interact. Today people are used to being able to chat, respond and in various ways participate in live online events. UpStage allows this mainly through the chat window, which gives the audience many possibilities. Please go to the chapter Chat for details of the chat window.
Different performances will invite more or less participation, depending on the artistic intentions of the players. They may provide an introduction or instructions to help the audience know what to expect. If you are new to cyberformance, it's a good idea to look for information about the performance before you attend, and familiarise yourself as much as possible as it can sometimes be confusing or overwhelming.
In this part we will add some trouble-shooting we encountered from our testes, please contact us if you experiences more. Then we will correct them or explain how to cross over them.
If the stage does not load or you are unable to enter, first check that your internet connection is functioning properly. If it is, and you still can't enter the live stage, try using a different browser. There is information about recommended browsers in the Technical Information chapter.
All computer, screen or device get his own dimension. The players and the audience have probably different computer or screen than yours. So, to be sure to have the better experience you can resize the window of your browser software to see entirely the Stage without scrolling. Be sure not change the size or the zoom of the windows since the Stage begin. Or you may loose some peace. If your windows is bigger than the Stage is not a real problem.
On the left, the window is well aligned with the dimension of the Live. The image on the right shows that the window is larger than the Live one and this can move some parts of the show. The ideal is to make the edges of the browser window coincide with the show.
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