This chapter summarises some common questions from our audience.
You need the link to the live stage. You may have received this link in an email when you booked for the show, or found it on a website or social media. You can also go to the Foyer (e.g. https://upstage.live/) where there are links to currently live stages.
UpStage performances are live, so you need to know what time the performance will happen, in your local time.
At the time of the performance:
Today people are used to being able to chat, respond and in various ways participate in live online events. UpStage allows this mainly through the chat window, which gives you many possibilities. When the chat window is visible, the audience can chat and express feeling with emojis.
Write in the field at the bottom of the chat window and press enter (on your keyboard) to send your message. It is visible to all audience and players present on the stage. Text input by audience members appears as grey text, while player text is black and slightly larger font size. Also, to be more confortable you can increase or decrease the size of the font using the + and - buttons just above the chat input field.
Note that the players choose to make the chat window available or hidden. When it is available, it means that you are welcome to chat. The players can also choose to hide or show the reaction emojis, which appear along the bottom of the screen when you click on them.
There is a cog icon at the top right of the chat window. Click on this and a pop-up window opens. In the first tab you can change your Nickname.
Different performances will invite more or less participation, depending on the artistic intentions of the players. The player team can hide the chat and the reaction emojis when they don't want audience input, and to make them available when they want to hear from you.
Check that you have your device's volume up, and if you are using headphones check that they are working. If you still don't hear any sound, ask in the chat if others are hearing sound - maybe it's just a quiet part of the performance.
If others are hearing sound and you are not, and you have checked your volume and headphones, please reload the stage (using the refresh button in your browser).
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